The System
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The Luxury Patient Loop
1
Wallet Card Scan
Patient scans a QR code at checkout. Instant Apple or Google Wallet loyalty card — no app to download, no friction, no form to fill out later. 100% of smartphones can receive it. The relationship starts immediately.
3×more repeat purchases with a mobile wallet loyalty card
"The card is the relationship. Once it's in their phone, you're in their pocket."
2
Lock Screen Push Notification
"¡Hola Sarah, ¿lista para tu próximo tratamiento?" — delivered directly to her lock screen via Apple or Google Wallet. No SMS. No app. No carrier fees. Just a tap to rebook. English and Spanish from day one.
Why wallet push instead of SMS?
SMS costs money per message, requires A2P/10DLC carrier registration, and gets filtered as spam. Wallet push notifications are free per send, bypass carriers entirely, appear on the lock screen exactly like a text message, and cannot be filtered. Same patient experience. Zero compliance risk.
90%open rate · $0 per send · zero carrier fees
"Lands on the lock screen like a text — without the carrier cost or spam risk."
3
$50 Dining Reward
3rd visit or 5-star review triggers a complimentary $50 dining reward — valid at 100,000+ restaurants. You never discount your services. Your patients never feel like a coupon. The reward elevates their status and protects your premium pricing.
83%of members say rewards influence their decision to return
"The reward doesn't cost you a patient visit. It creates one."
4
Social Share (+50 pts)
Patients are invited to share their experience on Facebook or Instagram for 50 bonus points. A real patient sharing in their own words is more credible than any paid ad you could buy. This step turns happy patients into your best marketing channel at zero cost.
$0cost per impression when a patient shares their own experience
"Word of mouth from a real patient is worth more than any paid ad."
5
Google Review Firewall
Happy patients are guided to share on Google for bonus points. Any patient with a concern is routed to you privately — before it becomes a public review. Your reputation defends itself. Your rating only goes up.
73%more likely to recommend a brand with a loyalty program
"Happy patients post publicly. Unhappy ones talk to you first. Your rating only goes up."
6
Birthday Reward
High-end practices fail at one thing: making patients feel remembered between visits. The birthday notification fires automatically on the patient's exact birthday — no manual work, no CRM check. The system remembers so you don't have to. Personal, at scale.
90%of loyalty members expect a personalized birthday acknowledgment
"A birthday message that arrives automatically feels personal. That's the system working."
7
Complimentary Hotel Stay
1,000 points unlocks a complimentary 3-day hotel stay — Cancún, Orlando, the Bahamas, and dozens more destinations. The $50 dining voucher brings them back for their next visit. The hotel stay makes them tell every friend they have. That is your referral engine.
10×the value of their first visit — what a loyal patient is worth over time
"The North Star. Patients think about it every visit. That's the entire relationship."
8
Live Revenue Recovery Dashboard
Every rebooking, every review earned, every dollar of Ghost Tax prevented — tracked in real time. You see exactly what the system is recovering. This isn't a vanity dashboard. It's your ROI proof, updated daily.
5–25×more expensive to acquire a new patient than keep an existing one
"You already paid to get them in the door. This system makes sure they come back."
See every step in action — in 2 minutes.
Walk through the complete patient journey from QR scan to hotel stay.
